SMARTstrat is a young, dynamic company. We specialise in outbound/inbound telemarketing, call handling and remote PA services, sales training and business coaching. We are passionate and energetic about what we do, but we also like to keep things simple.
Founded and run by Nicki, we apply our Smart 3P’s Approach to everything we do; Preparation, Process and Personality are the bedrock of our approach
Our clients are usually growing companies, each day juggling stock management, business development, marketing, finance and much more. Recognising this, our mission is not only to help them create new opportunities but to assist in getting new business over the line and managing it’s growth and development
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By having the Team at SMART handle both our overflow and out of hours calls we ensure that our customer service levels are maintained and all enquiries from landlords, tenants and new enquires are dealt with swiftly and effectively, they are a vital extension to my team.
Milford Building Supplies
Having the team at SMART handle our overflow calls is one of the best decisions we’ve made.
Not only do all our calls get answered but we never miss a potential new business opportunity, therefore helping us grow our bottom line.
Nicola and her team at SMARTstrat have been instrumental in helping SCC Developments grow as a business. They turned our vision into a clear strategy and action plan and have worked tirelessly alongside us to ensure that targets were met and goals were achieved.
We at Stepping Stones have worked with SMARTstrat on a marketing campaign. Their services are very professional, they say what they are going to do and deliver it! They also kept us up to date at all times throughout our campaign. SMARTstrat ensured that everything ran smoothly and conducted one to one meeting before and after the campaign.
The Alternative Board
We have been delighted with the management of our campaign by SMARTstrat, not only did we get high quality leads which we converted into sales but the time they spent working with us on our campaign set up ensured that vital tweaks were made to our campaign to ensure maximum success. The service provided was excellent, sincere thanks.
Nicki and her team handle some very important calls for our business; what impresses me most is that they act as a part of our team in the truest sense, they always ensure that we get the messages, and most importantly, as they did very recently, if there is something really important they make a point of picking the phone up to us and talking us through the call.
TW Chartered Accountants
Having used telemarketing for a long time with mixed results, I invested in a guaranteed appointment campaign with SMARTstrat. The appointments were of excellent standard and resulted in some positive new business opportunities.
Handing over my phone calls to Smart has meant I can not only carry out on site jobs efficiently without being disturbed and ensure that my customers always have a friendly, helpful person answering their calls but I also do not miss out on valuable new business opportunities.
Nick is a 'business athlete'. What I mean by this is that he has an extreme focus and understanding on all business mechanics, he is dedicated to ensuring those businesses he advises and helps grow go beyond the goals, very few people can offer expertise in all the roles of business - Nick can.
Identify Web Design
Being new to the business environment I had no previous experience in sales calls or calls of a professional nature. Nicki came in and taught me the skills of how to be professional on the phone and also how to get through to the people that I really want to speak to. I gained a lot of confidence from working with Nicki which has definitely helped me each day at work.