we are smartstrat

Never Miss A Call Again With SmartStrat’s Call Answering Service

Missing important inbound calls? Missed calls directly impact your business. SMARTstrat PAs answer calls for busy companies and individuals that understand the value of being responsive and the importance of that first touch point. Whether it’s a new or existing customer, an unanswered call causes frustration and breaks down trust.

“Your call is important to us”

Is it really? This voicemail message only causes exasperation when your services or attention are needed. 85% of customers don’t call back when their call is unanswered. Could you sustain that level of lost business?

SMARTstrat’s call handling clients know that simply answering a call can set them apart from their competitors because our PAs are often told by callers that they have tried other numbers and failed to get an answer.

With packages starting at £30 a month, SMARTstrat specialise in inbound call handling and remote PA services. We can work with clients either on a monthly rolling contract or ad-hoc basis to:

overflow call answering
cover holidays
manage web chats or online contact forms
pass messages to you by email, text or phone
provide callers with information
divert the calls back to specific people/departments (like an in-house receptionist)
co-ordinate emergency call-out procedures

We offer a seamless extension of your business; callers will never know they are speaking to a third party.

We also manage telemarketing campaigns to obtain good quality leads for clients which include research and writing scripts.

Take a look at our services in more detail and get in touch if you would like a no-obligation quote. One thing is for sure, we will answer your call because it really IS important to us!

Take a look at our bespoke call answering service

smartstrat Services

Orchard Financial Solutions Ltd

I moved our overflow answering service to SMARTstrat after our previous provider demonstrated an inability to provide the highest levels of customer service that out clients require and expect. The first call taken by SMARTstrat was on a Saturday morning, the clients requirements were complex. Nicola’s Team at Smartstrat followed our guidance and obtained the relevant information required and made this potential new client feel comfortable about dealing with Orchard Business Finance. They handled the call brilliantly and made our lives much easier. I would have no hesitation in recommending Nicola and her Team.

Nigel Finch, HR Department

Having all the team working from home during COVID-19 is a huge problem for our advice line business. However, diverting our lines to SMARTstrat provides our clients with instant contact and allows us to manage enquiries remotely and efficiently.

Donna Beckett. Beckett and Co Solicitors

Having SMART answer our overflow calls means that our incoming calls are efficiently handled while our staff work from home during lockdown. Outsourcing our call handling to SMART allows our team to remain productive and focus on our client cases, while at the same time ensuring that our clients' calls are always answered and no new business enquiries are missed.

4 Property

I would highly recommend SMARTstrat to anybody looking for a telephone answering service. If you are missing calls in the office, want to automate diary bookings or need a #VirtualAssistant then here is the solution

Empanda Properties

By having the Team at SMART handle both our overflow and out of hours calls we ensure that our customer service levels are maintained and all enquiries from landlords, tenants and new enquires are dealt with swiftly and effectively, they are a vital extension to my team.

Milford Building Supplies

Having the team at SMART handle our overflow calls is one of the best decisions we’ve made.

Not only do all our calls get answered but we never miss a potential new business opportunity, therefore helping us grow our bottom line.

SCC Developments

Nicola and her team at SMARTstrat have been instrumental in helping SCC Developments grow as a business. They turned our vision into a clear strategy and action plan and have worked tirelessly alongside us to ensure that targets were met and goals were achieved.

Stepping Stones

We at Stepping Stones have worked with SMARTstrat on a marketing campaign. Their services are very professional, they say what they are going to do and deliver it! They also kept us up to date at all times throughout our campaign. SMARTstrat ensured that everything ran smoothly and conducted one to one meeting before and after the campaign.

The Alternative Board

We have been delighted with the management of our campaign by SMARTstrat, not only did we get high quality leads which we converted into sales but the time they spent working with us on our campaign set up ensured that vital tweaks were made to our campaign to ensure maximum success. The service provided was excellent, sincere thanks.

Pace Resourcing

Nicki and her team handle some very important calls for our business; what impresses me most is that they act as a part of our team in the truest sense, they always ensure that we get the messages, and most importantly, as they did very recently, if there is something really important they make a point of picking the phone up to us and talking us through the call.

TW Chartered Accountants

Having used telemarketing for a long time with mixed results, I invested in a guaranteed appointment campaign with SMARTstrat. The appointments were of excellent standard and resulted in some positive new business opportunities.

CBSol

Handing over my phone calls to Smart has meant I can not only carry out on site jobs efficiently without being disturbed and ensure that my customers always have a friendly, helpful person answering their calls but I also do not miss out on valuable new business opportunities.

Identify Web Design

Being new to the business environment I had no previous experience in sales calls or calls of a professional nature. Nicki came in and taught me the skills of how to be professional on the phone and also how to get through to the people that I really want to speak to. I gained a lot of confidence from working with Nicki which has definitely helped me each day at work.