Quality of service is crucial in business these days. To get an advantage over your competitors, your customer service needs to be spot on.
The old adage ‘work on your business, not in your business’ still holds true today. Employing a telephone answering service is a simple way to alleviate the pressures of running your business on a day-to-day basis.
Here are a few of the benefits that a telephone answering service can bring to your business.
Creates Long-term Customers
A call answering service acts as an extension to your business. We ensure that customers aren’t left dangling on a ringing line and we’re fully trained to answer questions about your business, make appointments, etc. This means your callers will be satisfied, which increases the possibility of them turning into loyal, long-term customers.
If you’re a medical business or any industry that deals with emergency calls, you can rest assured that your phones will be manned 24/7 by professionals who know what the appropriate course of action is. This means you don’t always need to have a member of staff on call and your customers don’t have to wait until business hours to call you.
Help to Handle High Volume of Calls
Telephone answering services can help alleviate the stress of answering the phone throughout the day – you know how much time you spend doing this. Imagine how much time you’ll have to work on your business if the phone calls are taken off your hands.
You can get days when it seems like your phone is ringing off the hook, and it just isn’t possible to answer them all. But unanswered calls can mean lost customers and revenue. We will pick up any unanswered calls on your behalf and ensure that your customers’ queries are answered promptly. Leaving you free to run your business.
Consider how much time you spend making appointments over the phone when you should be waiting tables or cutting your client’s hair. Call answering services can schedule appointments on your behalf and immediately upload them to your work calendar or send them via email or text. Freeing up significant time for you.
24/7 Customer Service
With many people unable to make calls during their working hours, they may need to get hold of you on evenings, weekends and bank holidays. But you’d like a little time off too. There’s also the issue of customers in different time zones that desperately need to get hold of you in the middle of your night. Our call answering services operate 24/7, so somebody is always there for your customers when you’re enjoying a little downtime of your own.
Eliminate Training Costs
It can be expensive to advertise, interview and recruit a new employee. Not to mention the time and money it takes to train them to deal with your phone calls. With phone packages starting from £30 a month, outsourcing answering your phone to professionals could offer significant savings.
Save Money on Customer Service and Equipment
Outsourcing the bulk of your phone calls also gives you the option of downsizing your customer service department. As well as saving on staff costs, you will reduce the need to buy new phone systems and software in the future.
To find out more about how call answering services can benefit your business, contact SMARTstrat today. Our packages can be fully tailored to your business requirements and we offer a free, no-obligation 7-day trial so you can try before you buy.