5 ways call answering can help small business owners

Posted on : April 25, 2019

Did you know that 85% of customers will not call back if their call goes unanswered?

Failing to answer the telephone can result in missed opportunities, financial loss, and disgruntled customers.

If your small business doesn’t have the budget to employ someone full-time to answer calls, then a call answering service could be the affordable solution you require.

Here are five key benefits of using a call answering service.

Stop losing business

Don’t lose business just because you or your employees are busy, out the office, or on the other line. Make sure that your calls are answered professionally every time. Lost calls mean lost money – so can you afford to not use a call answering service?


You can’t be available to take business calls 24/7 and it isn’t cost-effective to employ staff to answer calls around the clock either. Using an out-of-hours call answering service provides an affordable solution to the dilemma. All your calls will be answered professionally for one cost-effective monthly price.

Saves you time and stress

Most small business owners are accustomed to multi-tasking and wearing a lot of different hats, but call answering is one repetitive and time-consuming task that can easily be taken off your hands. Out-source the job to the professionals to take some of the strain off you and stop being constantly disrupted by calls.

Competitive advantage

If you choose our out-of-hours service, our team will pick up your calls outside of office hours and on weekends and bank holidays, ensuring that you never miss a business opportunity. Answering calls out-of-hours when other businesses are shut can give you a significant advantage over your competitors.

Holiday cover

Use a professional call answering service to cover you or your employees’ holidays for peace of mind that all calls will be handled by a professional whilst you’re away. You will then be able to relax and rest assured that everything will be in order when you return to work.


Find out more about our call answering services here at Smart Strat, or request a 7-day free trial by calling our team today on 01257 429 677.

get in touch with smartstrat

Want to work with us?

Our clients are usually growing companies, each day juggling stock management, business development, marketing, finance and much more.
See our pa price plans
Get in touch

01257 429677

Vermont House,