I moved our overflow answering service to SMARTstrat after our previous provider demonstrated an inability to provide the highest levels of customer service that our clients require and expect. The first call taken by SMARTstrat was on a Saturday morning, the clients requirements were complex. Nicola’s Team at Smartstrat followed our guidance and obtained the relevant information required and made this potential new client feel comfortable about dealing with Orchard Business Finance. They handled the call brilliantly and made our lives much easier. I would have no hesitation in recommending Nicola and her Team.