Smartstrat

Call Answering

Why let a good call go to waste? If someone rings your business and you can’t answer, let our professional SMARTstrat personal assistants take care of it for you.
STOP missing important calls!

If you were next to your phone when it rang you wouldn’t ignore it – that’s basically commercial suicide. So why is failing to answer calls out of hours, or when you’re too busy to pick up, any different?

It’s not rocket science. If you can’t answer telephone enquiries coming into your business, you will lose vital revenue.

85% of customers will not call back if their call goes unanswered. That’s a lot of missed sales and money down the drain. Can you afford to lose so many potential customers?

GET A FREE 7 DAY TRIAL WITH smartstrat PA

Telephone Calls Overflow

For a business owner, hearing the telephone ring shouldn’t be a daunting experience. Every phone call is an opportunity for you to engage with customers and grow your business. However, as your business grows, you may find that you can’t keep up with the customer demand as more and more telephone enquires come through. For small business owners, missed phone calls are detrimental to the progress of the business.

That’s where we come in. When someone calls you, and you can’t pick up, we will. Their call is seamlessly diverted to our SMARTstrat PAs, as if they were in your office.

Fully briefed on your requirements before they pick up the phone, our team will use their helpfulness, professionalism, and understanding of your business to ensure your caller receives the best possible service and leaves with a positive first impression of your business. The caller is then either transferred through to you or your team. If we can’t do that, then we’ll take a message and pass it on immediately by text or email.

  • FREE 7 day trial available
  • Packages start from £30/month
  • Never miss a call
  • Unwanted sales calls not charged
  • Calls answered in your company name
  • Diary management/appointment booking
  • Personal customer service – no call centre environment sounds

For more information on our call answering services, call 01257 429677 or send an email to info@smartstrat.co.uk.

Out of Hours and Bank Holiday Packages

Many business owners underestimate how much revenue is lost by not answering calls out of hours. To secure and keep business, you must be readily available for your customers whenever they need you, even if that’s during bank holidays or out of hours.

If you’re a B2C organisation, many potential customers still use the phone to contact you. If they need your services quickly, they want a swift response. For B2B companies, your fellow business owner will expect that you eat, sleep, and breathe your business just like they do!

Our out of hours and bank holiday packages are ideal for small business owners to ensure you are always available to customers to grow your business. Don’t let them down; protect your brand and your company vision with our simple solution.

What you get:

  • FREE 7 day trial available
  • Packages start from £30/month
  • Convenient customer management
  • Messages taken and passed on to you straight away

For more information on our call answering services, call 01257 429677 or send an email to info@smartstrat.co.uk.

Holiday Cover

Taking time to sit back and relax is very important for business owners, however it may be hard if you’re worrying about your phones and who is going to answer them whilst you’re away.

The thought of missed opportunities is enough to spoil any holiday for a business owner, which is why you need to secure peace of mind by letting our professionals answer your calls in your absence.

When you choose SMARTstrat, we agree on a process that handles enquiries in a way that suits you. Maybe you’ll want us to call you for certain important calls, and simply send you an email for others.

Whatever your brief, we’ll handle your calls while you sit by the pool and enjoy your afternoon beer. We’ll even take care of those annoying sales calls!

With SMARTstrat you get:

  • A bespoke package
  • Peace of mind that you’ll never miss an enquiry, so you can enjoy your well-earned rest
  • A full message service
  • Customised brief management

For more information on our call answering services, call 01257 429677 or send an email to info@smartstrat.co.uk.

Enquiry Handling

When a potential customer takes the trouble to contact you, how they’re received and how the message they leave is handled will inevitably make the difference between a new order and lost business. It is crucial that all enquiries are handled to a high standard, especially for small business owners who are building a reputation for their brand. Time restrictions and budgets make it hard for small business owners to train their team in customer service, resulting in poor call handling and ultimately lost business. Don’t let your business suffer and hire professional call handlers to represent your business and manage customer enquiries. Using the SMARTstrat approach, we work with you to design a bespoke questionnaire to ensure we ask the right questions, so the caller believes they’re talking to your company. We’ll then ensure all the information you need is gathered and recorded in a way that fully explains the nature of the call, to enable you to prioritise your response. What you’ll get:
  • A FREE 7-day trial available
  • Packages starting from £49
  • Full enquiry details processed so you can take action immediately
For more information on our call answering services, call 01257 429677 or send an email to info@smartstrat.co.uk.
Price Plans
Package
Monthly Package Price
Monthly Inclusive Messages
Additional Message Price
MONDAY TO FRIDAY
SMART 30
£45 (ex VAT)
30
£1.40
SMART 50
£60 (ex VAT)
50
£1.20
SMART 100
£100 (ex VAT)
100
£1.00
SMART 200
£190 (ex VAT)
200
£1.00
SATURDAY SERVICE 9AM-4PM
£45 (ex VAT)
10
£1.80
PACKAGES CAN BE COMBINED TO ACCOMMODATE A 24/7 SERVICE IF REQUIRED
Out of hours/Bank Holiday Packages
SMART OBH 5
£30 (ex VAT)
5
£2.10
SMART OBH 10
£45 (ex VAT)
15
£2.00
SMART OBH 50
£95 (ex VAT)
50
£1.95
SMART OBH 100
£170 (ex VAT)
100
£1.85
SMART OBH 200
£310 (ex VAT)
200
£1.75
HOLIDAY/SHORT TERM COVER
SHORT TERM ANSWERING SERVICE
POA (ex VAT)
BESPOKE PACKAGES AVAILABLE
FROM £1.00
get in touch with smartstrat

Want to work with us?

Our clients are usually growing companies, each day juggling stock management, business development, marketing, finance and much more.
See our pa price plans
Get in touch

info@smartstrat.co.uk

01257 429677

Vermont House,
Standish,
Wigan,
WN6 0XF

SMARTservices