It’s not rocket science. If you don’t answer telephone enquiries coming into your business because you’re not there, or you’re on another call, you will lose vital revenue.
If the phone rings whilst it’s next to you, you would consider it commercial suicide to ignore it. Why is failing to answer calls out of hours, or when you’re too busy to pick up, any different?
85% of customers will not call back if their call goes unanswered.
When a caller contacts your business and you are unavailable to answer, the call will be seamlessly diverted to our SMARTstrat PA’s, just as if they were in your office.
Having been fully briefed on your requirements, our team will use their understanding of your business, helpfulness and professionalism to ensure your caller receives a positive experience from that vital first impression of your business.
The caller is then either transferred through to you, or your team, or a message will be taken and passed on immediately by text or email.
Many business owners underestimate how much revenue is lost by not answering calls out of hours. If you’re a B2C organisation, many potential customers still use the phone to contact you. If they need your services quickly, they want a swift response.
For B2B companies, your fellow business owner will expect that you eat, sleep and breathe your business just like they do! Don’t let them down, protect your brand and your company vision and simply respond.
Take your holiday with the peace of mind that your calls are being answered professionally in your absence. Likewise, you can avoid unnecessary calls from sales people.
We can agree a process for handling enquiries. You may want us to call you with particular enquiry types, and simply send you an email for others. Whatever your brief, we will handle your calls while you sit under your parasol and enjoy your afternoon cocktail.
When a potential customer takes the trouble to contact you, how they are received, and how the message they leave is then handled, will inevitably make the difference between a new order and lost business.
Using the SMARTstrat approach, we work with you to design a bespoke questionnaire to ensure we ask the right questions, so that the caller believes they are talking to your company. We will then ensure all the information you need is gathered and recorded in a way that fully explains the nature of the call, to enable you to prioritise your response.