If you were next to your phone when it rang you wouldn’t ignore it – that’s basically commercial suicide. So why is failing to answer calls out of hours, or when you’re too busy to pick up, any different?
It’s not rocket science. If you can’t answer telephone enquiries coming into your business, you will lose vital revenue.
85% of customers will not call back if their call goes unanswered. That’s a lot of missed sales and money down the drain. Can you afford to lose so many potential customers?
That’s where we come in. When someone calls you, and you can’t pick up, we will. Their call is seamlessly diverted to our SMARTstrat PAs, as if they were in your office.
Fully briefed on your requirements before they pick up the phone, our team will use their helpfulness, professionalism, and understanding of your business to ensure your caller receives the best possible service and leaves with a positive first impression of your business.
The caller is then either transferred through to you or your team. If we can’t do that, then we’ll take a message and pass it on immediately by text or email.
Many business owners underestimate how much revenue is lost by not answering calls out of hours. If you’re a B2C organisation, many potential customers still use the phone to contact you. If they need your services quickly, they want a swift response.
For B2B companies, your fellow business owner will expect that you eat, sleep, and breathe your business just like they do! Don’t let them down; protect your brand and your company vision with our simple solution.
What you get:
Everyone likes to take some time to sit back and relax. But you can’t do that if you’re worrying about your phones. Enjoy your holiday in peace and let our professionals answer your calls in your absence. We’ll even take care of those annoying sales calls!
When you choose SMARTstrat, we agree on a process that handles enquiries in a way that suits you. Maybe you’ll want us to call you for certain important calls, and simply send you an email for others. Whatever your brief, we’ll handle your calls while you sit by the pool and enjoy your afternoon beer.
With SMARTstrat you get:
When a potential customer takes the trouble to contact you, how they’re received and how the message they leave is handled will inevitably make the difference between a new order and lost business.
Using the SMARTstrat approach, we work with you to design a bespoke questionnaire to ensure we ask the right questions, so the caller believes they’re talking to your company. We’ll then ensure all the information you need is gathered and recorded in a way that fully explains the nature of the call, to enable you to prioritise your response.
What you’ll get: