Blog

When a customer first calls a business, customer service is the first interaction they will experience. The importance of customer service has been stressed countless times in business, yet there are still poor practices in...

Lymm beauty salon Luxe Beauty in Lymm, Cheshire enjoyed increased profits in December 2018 because they didn’t miss a single telephone enquiry. As a small business, Luxe Beauty had no budget for a receptionist, but...

The outsource contact centre model; the call centre has moved on Contact centres and call centres are often confused. Many people mistakenly use the two phrases interchangeably due to a lack of understanding of their...

It is easy to think that a telephone answering service can simply remove the hassle of a ringing phone.  The constant noise of a phone interrupting your day (or night) can be stressful.  The worrying...

When is a holiday not a holiday? When you’re constantly answering work calls while family members produce eye rolls at a rate of “too often” an hour. Answering calls should, of course, be important to...

Missed calls cost SMEs an average £1200 in lost revenue Do you have any idea how many calls, and therefore genuine business opportunities, you miss when your business is closed? Did you know that 85%...