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The outsource contact centre model; the call centre has moved on Contact centres and call centres are often confused. Many people mistakenly use the two phrases interchangeably due to a lack of understanding of their...

It is easy to think that a telephone answering service can simply remove the hassle of a ringing phone.  The constant noise of a phone interrupting your day (or night) can be stressful.  The worrying...

When is a holiday not a holiday? When you’re constantly answering work calls while family members produce eye rolls at a rate of “too often” an hour. Answering calls should, of course, be important to...

Missed calls costs SMEs an average £1200 in lost revenue Do you have any idea how many calls, and therefore genuine business opportunities, you miss when your business is closed? Did you know that 85%...

Call handling over the Christmas period can cause all manner of managerial nightmares that even Ebenezer Scrooge would find excruciating! Should staff be forced to take holidays, or if you’re self employed are you willing...

Here at SMARTstrat we have been working on the new site along side Identify Web Design and the final product is ready! We look forward to bringing you more posts in the near future! This...