Blog

Quality of service is crucial in business these days. To get an advantage over your competitors, your customer service needs to be spot on. The old adage ‘work on your business, not in your business’...

Acquiring high-quality business leads is a tough and time-consuming job that is key to business growth. If you’re a small business, you may not have the space, budget, or resources to hire a full-time member...

Did you know that 85% of customers will not call back if their call goes unanswered? Failing to answer the telephone can result in missed opportunities, financial loss, and disgruntled customers. If your small business...

When a customer first calls a business, customer service is the first interaction they will experience. The importance of customer service has been stressed countless times in business, yet there are still poor practices in...

The outsource contact centre model; the call centre has moved on Contact centres and call centres are often confused. Many people mistakenly use the two phrases interchangeably due to a lack of understanding of their...

It is easy to think that a telephone answering service can simply remove the hassle of a ringing phone.  The constant noise of a phone interrupting your day (or night) can be stressful.  The worrying...