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Why is efficient call handling important on the first customer call?

Posted on : March 26, 2019

When a customer first calls a business, customer service is the first interaction they will experience. The importance of customer service has been stressed countless times in business, yet there are still poor practices in...

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Lymm beauty salon: A SMARTstrat telephone answering case study

Posted on : March 15, 2019

Lymm beauty salon Luxe Beauty in Lymm, Cheshire enjoyed increased profits in December 2018 because they didn’t miss a single telephone enquiry. As a small business, Luxe Beauty had no budget for a receptionist, but...

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The outsource contact centre model; the call centre has moved on

Posted on : November 16, 2018

The outsource contact centre model; the call centre has moved on Contact centres and call centres are often confused. Many people mistakenly use the two phrases interchangeably due to a lack of understanding of their...

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Telephone Answering Services – How much do missed calls cost your business?

Posted on : October 12, 2018

It is easy to think that a telephone answering service can simply remove the hassle of a ringing phone.  The constant noise of a phone interrupting your day (or night) can be stressful.  The worrying...

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Avoid a Meltdown with SMARTstrat Holiday Cover

Posted on : June 8, 2018

When is a holiday not a holiday? When you’re constantly answering work calls while family members produce eye rolls at a rate of “too often” an hour. Answering calls should, of course, be important to...

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Why your business may need an out of hours telephone answering service

Posted on : April 12, 2018

Missed calls cost SMEs an average £1200 in lost revenue Do you have any idea how many calls, and therefore genuine business opportunities, you miss when your business is closed? Did you know that 85%...

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