How a 24-Hour Call Answering Service Can Benefit Your Business

Posted on : June 13, 2019

Quality of service is crucial in business these days. To get an advantage over your competitors, your customer service needs to be spot on. The old adage ‘work on your business, not in your business’...

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How can telephone answering services improve business leads?

Posted on : May 22, 2019

Acquiring high-quality business leads is a tough and time-consuming job that is key to business growth. If you’re a small business, you may not have the space, budget, or resources to hire a full-time member...

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5 ways call answering can help small business owners

Posted on : April 25, 2019

Did you know that 85% of customers will not call back if their call goes unanswered? Failing to answer the telephone can result in missed opportunities, financial loss, and disgruntled customers. If your small business...

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Why is efficient call handling important on the first customer call?

Posted on : March 26, 2019

When a customer first calls a business, customer service is the first interaction they will experience. The importance of customer service has been stressed countless times in business, yet there are still poor practices in...

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The outsource contact centre model; the call centre has moved on

Posted on : November 16, 2018

  The outsource contact centre model; the outsource call centre has moved on Contact centres and call centres are often confused. Many people mistakenly use the two phrases interchangeably due to a lack of understanding...

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Telephone Answering Services – How much do missed calls cost your business?

Posted on : October 12, 2018

Call answering service cost It is easy to think that a telephone answering service can simply remove the hassle of a ringing phone.  The constant noise of a phone interrupting your day (or night) can...

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