Case Studies

"We have just started using SmartStrat having been let down badly by two major help desk providers. They are everything that the bigger players aren't - flexible, accommodating, caring and above all...

Lancashire based electrical contractor, Standish Energy, pride themselves on customer service and boast a client base of 90% repeat customers. In 2016, owner, Martin Gorton, was becoming increasingly concerned about calls from...

Essential telephone support for Estate and Letting agencies: A case study • A telephone “facilities management” style service to cut letting agencies’ on-call costs. • Management of overflow and out of hours...

Lymm beauty salon Luxe Beauty in Lymm, Cheshire enjoyed increased profits in December 2018 because they didn’t miss a single telephone enquiry. As a small business, Luxe Beauty had no budget for...