Call handling over the Christmas period can cause all manner of managerial nightmares that even Ebenezer Scrooge would find excruciating! Should staff be forced to take holidays, or if you’re self employed are you willing to sacrifice your peace and quiet over the Christmas period?
Why do you need a call handling/telephone answering service?
You’re determined to have a good break because you deserve it, so you’re taking two weeks away from your business when it’s “usually quiet”. In a climate of demand for instant response, however, is this really possible? Or will your mobile phone be buzzing repeatedly, prompting groans from the family and friends around you?
Outsourcing your telephone answering to a Virtual PA service is a smart move during holidays and busy periods. If you are a small business it may not be cost effective to have people sitting in the office waiting for calls to come in during quiet periods, but equally you could be missing valuable sales enquiries.
How can a third party represent my business convincingly?
At SMARTstrat we provide a telephone answering service that enables businesses to save on their overheads and relax in the knowledge that all enquiries are being dealt with.
Potential clients don’t know that they’ve reached a virtual receptionist because we act as an extension of your business. By talking to you and finding out more about you and your business, what clients will be asking, and how to buy time until you are available to speak to them, the client will be left with the impression that they have spoken to your own receptionist.
By allowing your Virtual PA to filter out the sales calls and non-urgent matters, you can rest knowing that your potential clients’ expectations have been managed and that nothing has been missed.
If you’re feeling smug about Christmas because you’ve put plans in place for a skeleton staff to cover your call handling, well done you! But, will they be able to handle any spikes in call volume? Putting in place an overflow service covers all bases and takes the pressure off the staff that drew the short straw to be working over the Christmas period! SMARTstrat can provide that peace of mind.
A Christmas gift from SMARTstrat!
To help businesses and self-employed executives to enjoy a hassle-free festive break, we’re offering fantastic call handling deals from just £60 to cover calls from Friday 20th December 2019 to Friday 3rd January 2020 inclusive. Your virtual reception will provide a professional response to all callers in keeping with the image you’ve worked hard to build all year round.
Call handling is not just for Christmas!
SMARTstrat offer various packages throughout the year for call handling, including out of hours and weekends, telemarketing and sales training. We would be delighted to discuss your requirements for 2019. Why not test us out over Christmas while you put your feet up? Please do get in touch for a no obligation chat. In the meantime, we wish you a very peaceful Christmas!