Who are we?
SMART Strategy Marketing Ltd are a telemarketing and telephone answering services organisation that supply services to businesses and individuals. The website www.smartstrat.co.uk, or any other website owned or operated by us (the “Website”) is owned and operated by SMART Strategy Marketing Ltd and the expressions “SMART”,”SMARTstrat”, “we”, “us” and “our” mean SMART Strategy Marketing Ltd whose registered office is at 41 Bridgeman Terrace, Wigan, WN1 1TT.
Your Personal Data
What we need
SMART Strategy Marketing Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us.
If you are just enquiring about a service we provide, we collect:
- Full Name/Business Name
- Email Address
- Telephone Number
If you are engaging in one of our services, we collect:
- Full Name
- Company (if applicable)
- Company Address
- Telephone Number
- Email Address
Where we got your information from
Your information has been obtained by direct dealings with us.
What is our legal basis for processing your information?
After the 25th May 2018 we will always hold recent, clear, explicit and defined consent for your data to be processed for a specific purpose.
For information that we have processed before this date our legal basis is “Legitimate Interests”. We process personal information for certain legitimate business purposes, which include some or all of the following:
- To deliver our products and services
- To contact you regarding the products or services that you have requested
- Where the process enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
- To carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide
- To identify and prevent fraud
- To enhance the security of our network and information systems
- To transfer your details (including account details) to relevant third parties, public bodies, industry organisations and regulators as reasonably required for the operation of our business
- To disclose your details to government and associated organisations as required by law
Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights.
You have the right to object to this processing if you wish. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
Why we need it
If you are just enquiring about one of our services…
We need to know your basic personal data in order to provide you with information about the most appropriate service relevant to your needs. We will not collect any personal data from you we do not need in order to provide our services to you.
If you are engaging with one/some of our services…
We need to know some of your personal/business data so that we can register you as a customer and deliver the service(s) selected effectively, and tailor our service(s) appropriately to you. We will not collect any personal data from you we do not need in order to provide our services to you.
What we do with it
All of the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the UK. No 3rd parties have access to your personal dataunless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. All of our employees are subject to obligations of confidentiality regarding information which they have access to in the course of their employment including the personal information of customers. All personal information is held in secure computer storage facilities and paper-based files located in a secure facility. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
How long we keep it
If you are just enquiring about a service from us…
We retain your personal data so that we are able to inform you of our latest availability and offers that fit your requirements. We will keep your basic personal data for a period of 1 year or until you notify us that you no longer wish to receive this information, after which time it will be destroyed.
If you are engaged with our service(s)…
We will keep your basic data for the life span of our business relationship and thereafter for future reference unless requested not to do so. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
What are your rights?
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.
You have the right to object. If you want us to cease using your personal data, then you can let us know by emailing us at email@example.com or by clicking unsubscribe on any of our direct marketing emails. Please note that this may affect the ability for us to provide our goods and services to you.
You have the right to restrict processing. If SMART dispute that the information held is inaccurate and we need a little more time to verify it – you have the right to restrict the processing of your information until this is done.
You have the right to move your data. Data portability allows you to request your data for you to be able to move it elsewhere. We will respond within 1 month of receiving your request when you by email us.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
You can contact us by phone on 01257 429677, by email on firstname.lastname@example.org or by post at SMART Strategy Marketing Ltd, 41 Bridgeman Terrace, Wigan, WN1 1TT