How a Virtual PA can help you to grow and maintain a successful business

Posted on : February 12, 2020

There is someone that can really help you to run a successful business.

They can get your business more organised, keep existing customers happy, help you to gain new ones and give you more time to really focus on what you do best.

This person is a Virtual PA – here are 5 ways in which they can help you to grow and maintain a successful business:

You will be more productive and be able to focus on the important tasks

When you have a Virtual PA, you will have much more time to deal with the important tasks in your business, rather than the time-consuming ones.

This is fantastic as it means no more getting bogged down with answering your phone, replying to messages or perhaps following up on enquiries.

You will be able to focus on the work that you are good at – the work that you enjoy, not the mundane tasks.

Do this and you will end up happier, more motivated and ultimately more productive, leaving plenty of free time to do the things that you enjoy.

You will have someone who will get your business organised

Wouldn’t you just love to hand over your admin tasks to someone who you can trust to get it done right?

Well, now you can.

A Virtual PA provides that vital supportive role, taking care of the things that need to be done to ensure you have a well-organised, smooth running business.

Virtual PAs have a diverse skillset. They are great communicators who are reliable, flexible, self-motivated – they make great ambassadors for your business.

Enquiries will be handled quickly and efficiently

It is important to deal with customer enquiries straight away. This ensures you are providing great service to your existing customers, whilst also building up relationships with prospects – both of which are essential for business growth.

If enquiries are not responded to promptly, people may just take their custom elsewhere. I am sure you have experienced this before when contacting companies – people don’t like to be kept waiting.

When you have a Virtual PA, they will answer phone calls quickly, respond efficiently to messages and ensure people receive the information they need.

Your customers will feel valued. They develop trust in your business and this encourages them to buy from you.

Converting prospects to customers – all enquiries followed up

When you have received and responded to an enquiry, following it up to try and secure the business should be a priority – the importance of this step in the sales process can often be overlooked.

This can certainly be time-consuming though – precious time you could be spending on other things.

A Virtual PA keeps track of customer enquiries coming in, scheduling in prompt and regular follow-ups.

Good customer service ensures waiting times are kept to a minimum, keeping everyone happy and more likely to buy from you.

Giving you that all-important time to relax and switch off

Running a business can be stressful – you may find it hard to switch off but it is important to take some time to recharge your batteries.

Perhaps you know that you need to take a break but you worry about what will happen when you’re not there.

A Virtual PA is just perfect for situations like this – they are there to support you and your business, always representing your brand. They will speak with your customers, respond to messages and deal with new enquiries that come in. There is no need to worry about missing out on work. It is a seamless approach too, so your customers will feel like they are communicating directly.

So, as you can see, it is well worth considering having a Virtual PA – just think how far your business could go.

At Smart Strat, we provide 24-hour Call Answering and Virtual Assistant services.

If you would like more information about the services we offer, just get in touch – we would love to hear from you.

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Our clients are usually growing companies, each day juggling stock management, business development, marketing, finance and much more.
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