How can telephone answering services improve business leads?

Posted on : May 22, 2019

Acquiring high-quality business leads is a tough and time-consuming job that is key to business growth.

If you’re a small business, you may not have the space, budget, or resources to hire a full-time member of staff to answer the telephone and collect business leads. If you or another employee are constantly having to stop what you’re doing to answer the telephone, then you may find that both acquiring business leads and getting tasks done are taking longer than they should do.

Outsourcing your telephone answering requirements to a specialist company could help you to improve both the quantity and quality of your business leads whilst also freeing up more of your time, all for one affordable monthly cost.

When you outsource to a reputable telephone answering company, you can rest assured that your business leads will be answered professionally and at a fraction of the cost of employing someone experienced to do the job full-time.

At SMARTStrat we employ several tactics to ensure that your business leads are gathered professionally and efficiently.

We filter your calls

Our call answering service will save you from wasting time answering sales calls and irrelevant queries. Our professional team will deal with every call, filtering out those that aren’t useful, and passing you the good quality business leads.

Every call answered

Stop missing out on leads because you’re out of the office, in a meeting, or otherwise engaged. Did you know that 85% of customers will not call back if their call goes unanswered? Our call answering services even include an out of hours service, allowing you to ensure that you never miss out on potentially valuable leads and opportunities to grow your business.

Quick and professional response

As a small business, you and your employees are likely to be juggling multiple tasks at any one time, making it difficult to answer calls and queries as promptly as you’d like. When you choose our call answering service, our team become a reliable and friendly point of contact for your customers. We will answer queries swiftly and efficiently, improving the chance of them converting into a sale.

Establish rapport

We understand that when we answer your calls, we are representing your business. Our friendly team of experienced call answerers will establish rapport and build relationships with potential customers, paving the way for you to successfully close the deal.

Structured calls

Our team of experts follow a set structure when answering calls and dealing with enquiries. These tried and tested frameworks are intended to ensure that no steps are missed that could have led to a sale. This gives you the best chance possible of gaining new business with every call.

Enlisting the help of a professional call answering company like our team here at SMARTstrat will improve the quantity and quality of your business leads, preventing the loss of vital revenue and helping to grow your business.

Find out more about our call answering service here at Smart Strat, or request a 7 day free trial by calling our team today on 01257 429 677.

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