When the pressure is on, how do you make sure you can answer every call, even if you’ve got a dedicated receptionist or call handling team?
Call handling with limited staff resources can end up feeling like spinning plates, and then one more call comes in and the whole system goes into gridlock.
There is a straightforward solution.
Overflow call handling call centre services work by supplementing the work your existing employees do, without disrupting their flow.
Effectively, it’s an outsourced system you can switch on when you need it, allowing those vital overflow calls to go through to dedicated, professional call centre operatives.
When you choose to use your overflow call handling service, your calls are diverted to our call centre, but for the caller, there will be no difference. It is as if your own in-house resources were handling calls.
This provides you with a ready resource for when your volume of calls increases beyond your normal capabilities.