You know the story – too few staff to properly handle customer service enquiries when business is going crazy. Too many staff sat idle when you’re quiet.
And you’ll know too how damaging that can be to your reputation and to your bottom line. The frustrating and unpredictable seasonal or campaign recruitment merry-go-round.
What if you didn’t have to continually worry about being under or over staffed? Or upsetting customers with slow or inefficient query handling? Or paying expensive monthly retainers to external customer service support teams as you try to plug the service gaps?
What if you only paid per customer service action? Per social media query solved, email answered, call taken, online chat handled?
It’s called PAYG Customer Service from Smartstrat.