When a caller rings your business and you are unavailable to answer, you’re missing out on forming relationships with your customers and ultimately generating sales.
If you want to improve your business reputation and grow your business, it is essential that your business calls are answered and dealt with in a professional manner.
With SMARTstrat’s call answering service, you eliminate the risk of missing an important business calls. When someone calls your business and you are unable to pick up, the call will be seamlessly diverted to our SMARTpa’s in Bolton, just as if they were in your office.
For more information on our call answering services in Bolton, call 01204 582100 or send an email to info@smartstrat.co.uk.
Our PA’s understanding of your business, helpfulness and professionalism will ensure your caller is presented with a positive impression of your business. The caller is then either transferred through to you/your team or a message will be taken and passed on immediately by text or email.
In many companies, customer enquiries don’t get the treatment they deserve. Someone has taken the trouble to contact you. How they are received, and how the message they leave is then handled, can make the difference between winning an order or not.
Customer service is crucial to the success of a business. If you have an amazing product or service, yet cannot provide great customer service, you will lose customers.
When a customer calls your business, they expect to have their enquiry dealt with in a professional and efficient manner. Unanswered phone calls are missed opportunities that you cannot risk missing.
Using the SMARTstrat approach, we will work with you to design a bespoke questionnaire to ensure our Bolton SMARTpa’s ask the right questions. As far as the caller is concerned, they will be talking to your company. We will then ensure all the information you need is gathered and recorded in a way that explains fully the nature of the call and helps you to prioritise your response.
You deserve better than: “A Mr. Johnson rang, Can you call him back when you’ve got a minute.”
Small business owners tend to find they have a lack of time and funds to train employees or hire a permanent member of staff to handle their customer enquiries. However, call answering services are available from as little as £30/month. Giving you the reassurance that your calls are being handled efficiently without a hefty cost attached.
As well as helping to manage an overflow of customer calls, a call answering service is also beneficial for out of hours and bank holiday cover. To secure and keep business, you must be readily available for your customers whenever they need you, even if that’s during bank holidays or out of hours.
Take the time to relax with our holiday cover. We understand that as a business owner, it can be hard to enjoy a holiday whilst your worrying about who’s going to answer calls whilst you’re away. When you choose SMARTstrat, we agree on a process that handles enquiries in a way that suits you. Maybe you’ll want us to call you for certain important calls, and simply send you an email for others.
Whatever your brief, we’ll handle your calls while you sit by the pool and enjoy your afternoon beer. We’ll even take care of those annoying sales calls! For more information on our call answering services in Bolton, call 01204 582100 or send an email to info@smartstrat.co.uk.