When a caller rings your business and you are unavailable to answer, the call will be seamlessly diverted to our SMARTpa’s in Bolton, just as if they were in your office. Our PA’s understanding of your business, helpfulness and professionalism will ensure your caller is presented with a positive impression of your business. The caller is then either transferred through to you/your team or a message will be taken and passed on immediately by text or email.
In many companies, customer enquiries don’t get the treatment they deserve. Someone has taken the trouble to contact you. How they are received, and how the message they leave is then handled, can make the difference between winning an order or not.
Using the SMARTstrat approach, we will work with you to design a bespoke questionnaire to ensure we ask the right questions. As far as the caller is concerned, they will be talking to your company. We will then ensure all the information you need is gathered and recorded in a way that explains fully the nature of the call and helps you to prioritise your response.
You deserve better than: “A Mr. Johnson rang, Can you call him back when you’ve got a minute.”