In many companies, customer enquiries don’t get the treatment they deserve. Someone has taken the trouble to contact you. How they are received, and how the message they leave is then handled, can make the difference between winning an order or not.
Customer service is crucial to the success of a business. If you have an amazing product or service, yet cannot provide great customer service, you will lose customers.
When a customer calls your business, they expect to have their enquiry dealt with in a professional and efficient manner. Unanswered phone calls are missed opportunities that you cannot risk missing.
Using the SMARTstrat approach, we will work with you to design a bespoke questionnaire to ensure our St Helens SMARTpa’s ask the right questions. As far as the caller is concerned, they will be talking to your company. We will then ensure all the information you need is gathered and recorded in a way that explains fully the nature of the call and helps you to prioritise your response.
You deserve better than: “A Mr. Johnson rang, Can you call him back when you’ve got a minute.”