For a small business, every opportunity to increase sales by engaging with customers must be taken. Losing out on missed opportunities because you don’t have time to answer the phone or take on a new staff member results in lost business. As a business owner, your time is valuable and therefore when you can’t provide it, your business suffers as a result.
Ensure you don’t miss another important call again by using our Virtual PA service at SMARTstrat. Contact us today for more information.
When you receive a call, it will be automatically diverted to our SMARTstrat PA team based in Wigan. Our fully trained, friendly PA’s will know your business and answer the call as your business. Our personality and professionalism will ensure your caller is dealt with efficiently and positively as if it were a member of your own team
Calls can then be transferred through to your team or a message can be taken. Messages will be passed on in whatever format we agree, and we will ensure all messages are detailed and clear to save you time.
How an enquiry is received and how a message is taken often makes the difference between winning and losing an order. Someone has taken the time to call you, make sure they have the best experience they can.
If a customer has a poor experience with your enquiry handling process, they are more likely to take their business to one of your competitors. However, having the funds to train staff in customer service is not always available for small business owners and therefore poor call handling becomes more frequent.
By having a Virtual PA, you can be reassured that all your customer calls are handled in a professional and effective manner. Once your call has been diverted to our virtual pa team in Wigan, we will be able to manage your enquiries and give you more flexibility to run your business.
We are not a call centre, our friendly Wigan based team, will work with you to design the right response for your business and we will ensure it is executed perfectly every time. As far as the caller is concerned, they will be talking to your company. We will then ensure all the information is gathered in a way that explains fully what the caller requires so you can make the best response possible.
If you are looking to outsource your administration, call handling and daily time-consuming tasks, get in touch with SMARTstrat today. For more information on our Virtual PA services in Wigan, call 01257 429677 today.